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Questions You May Have
What is so special about the Pure Deodorant Stick?
Simply, its 100% natural, 100% effective, 100% safe and 100% chemical-free. This product will last you ONE YEAR! Our customers call it the Miracle Stick! It does not contain any of the nasty chemicals that are linked to cancer and hormone disruption.
Is this product safe for sensitive skin?
This product is safe to use for all skin types. However, we recommend patch testing before use, especially for customers suffering from rosacea or eczema to make sure that no irritation occurs.
Important Note: If your skin is very sensitive or very dry, it is advisable to use the Pure Deodorant Spray instead of the Pure Deodorant Stick. In addition, we recommend moisturizing the area at night with a fragrance-free moisturizer and using deodorant in the morning after showering.
Discontinue use if redness or irritation occurs. Do not ingest.
Can I use this product on injured skin?
This product is for external use only. Do not use on irritated or infected skin. Do not use near/ on intimate areas. In case of contact with the eyes rinse with plenty of water.
Is this product suitable for pregnant and breastfeeding mothers?
The deodorant is made from 100% natural alum stone. It has been used for centuries to prevent bad odor caused by odor-causing bacteria. Unlike synthetic alum stone, natural alum stone is commonly known to be safe to use as deodorants. However for pregnant and breastfeeding women, we advise you to consult your doctor prior to use.
How can I take care of my Pure Deodorant Stick?
Make sure you use it on CLEAN underarms and make sure it dries before you put on the cap.
Would this product cause yellow or white stains on my clothes?
No, it doesn’t cause yellow or white stains.
How to use it?
Wet the upper side of the product generously with water and rub it gently and generously (multiple times) on clean area after the shower. Leave the product to dry before wearing your clothes. For external use only. Do not use on irritated or infected skin. In case of contact with the eyes rinse with plenty of water.
It is recommended to apply the product on clean skin and exclusively after showering. Applying the product immediately after your shower ensures maintaining the effectiveness of the product and avoiding the transfer of any bacteria from the human body to the product, which may reduce its effectiveness.
What to expect when you transition from regular deodorant to natural deodorant?
Making the switch from regular deodorants to a natural alternative is a conscious choice towards healthier living. We want to ensure you have a smooth transition, so here's what to expect in the first few weeks. Initially, your body might need time to adjust to the natural ingredients. During this period, you may experience a temporary increase in perspiration or odor as your body detoxifies from the buildup of synthetic chemicals. Rest assured, this is completely normal and a sign that your body is finding its natural balance. To help alleviate any discomfort, we recommend drinking plenty of water, wearing breathable fabrics, and practicing good hygiene. As your body adapts, you'll begin to enjoy the long-lasting odor protection and gentle care our premium natural alum stone deodorant provides. Embrace the journey towards a healthier, more natural you!
FAQ
What if I changed or canceled an order after I have placed it?
You are welcome to contact us via email at [email protected] or by phone 00966555031750 within one hour of placing the order and we will assist you with your request and refund your money.
Can I return, exchange or get a refund for my order?
In accordance with global and local retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Which payment methods are accepted online?
Currently, we accept payment with Debit Cards (Mada), Credit Cards (Visa & MasterCard), Apple Pay, Tabby Payment in installments and Cash on Delivery (For orders in KSA only). Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.
Are your products approved by the Saudi FDA?
Yes, all our products undergo a rigorous testing process and are approved by the Food & Drug Administration. We use the highest quality ingredients to bring about the best results for your skin.
Where are Labothécaire products made?
Our products are made in Europe & the United States. They are all manufactured and packaged according to the highest European standards. Labothécaire products are made from pure, safe and dermatologically approved ingredients.
Are your products vegan and cruelty-free?
Yes all our products are vegan and cruelty-free. We do not use any animal products or animal-derived ingredients. Labothécaire is an advocate of animal rights and that is why we do not test our products on animals.
Are Labothécaire products dermatologically tested and safe to use?
Yes, all of our products are dermatologically tested and safe. We do not use any ingredients that disrupt your hormones, neuro-disruptors or carcinogens. All of our products have been rigorously tested to ensure their safety. We do not use ingredients that are suspected to use allergic reactions. However, every skin is special, some people might be allergic to commonly used ingredients. That however, does not mean that the product is not safe. It just means that your skin might be sensitive to a particular ingredient.
Please note that some of our products may contain essential oils. We have clearly indicated that on our labels in case you are allergic to essential oils. Please make sure you read your label.
Do you ship internationally?
Yes, we currently ship to KSA, the MENA region, the USA, and the UK. If you do not see your country listed, please reach out to us via email at [email protected] or WhatsApp at +966555031750, and we will do our best to accommodate your request.
Wrong Address or Non-Response
Important Shipping Policy: In the event that your order cannot be delivered due to a lack of response from you or an incorrect address or phone number, and the parcel is returned to our facility, you will be responsible for paying the shipping fee again. This is necessary as we incur additional costs to reship your order. Please understand that you cannot cancel the order or refuse acceptance based on the requirement to pay the additional shipping fee.
When should I expect my order to be delivered?
We use Express Delivery Service through our trusted local and international courier partners, including Aramex, FedEx, and DHL. All orders are tracked.
If we receive your order before 11 AM KSA time (8:00 AM GMT), it will be processed and picked up by our courier partner the same day. For deliveries:
- In KSA: Expect delivery within 4-6 business days.
- In the GCC/MENA region: Expect delivery within 5-8 business days.
- In the USA & UK: Expect delivery within 7-10 business days.
What if I changed or canceled an order after I have placed it?
You are welcome to contact us via email at [email protected] or by phone 00966555031750 within one hour of placing the order and we will assist you with your request and refund your money.
Can I return, exchange or get a refund for my order?
In accordance with global and local retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Which payment methods are accepted online?
Currently, we accept payment with Debit Cards (Mada), Credit Cards (Visa & MasterCard), Apple Pay, Tabby Payment in installments and Cash on Delivery (For orders in KSA only). Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.
Are your products approved by the Saudi FDA?
Yes, all our products undergo a rigorous testing process and are approved by the Food & Drug Administration. We use the highest quality ingredients to bring about the best results for your skin.
Where are Labothécaire products made?
Our products are made in Europe & the United States. They are all manufactured and packaged according to the highest European standards. Labothécaire products are made from pure, safe and dermatologically approved ingredients.
Are your products vegan and cruelty-free?
Yes all our products are vegan and cruelty-free. We do not use any animal products or animal-derived ingredients. Labothécaire is an advocate of animal rights and that is why we do not test our products on animals.
Are Labothécaire products dermatologically tested and safe to use?
Yes, all of our products are dermatologically tested and safe. We do not use any ingredients that disrupt your hormones, neuro-disruptors or carcinogens. All of our products have been rigorously tested to ensure their safety. We do not use ingredients that are suspected to use allergic reactions. However, every skin is special, some people might be allergic to commonly used ingredients. That however, does not mean that the product is not safe. It just means that your skin might be sensitive to a particular ingredient.
Please note that some of our products may contain essential oils. We have clearly indicated that on our labels in case you are allergic to essential oils. Please make sure you read your label.
Do you ship internationally?
Yes, we currently ship to KSA, the MENA region, the USA, and the UK. If you do not see your country listed, please reach out to us via email at [email protected] or WhatsApp at +966555031750, and we will do our best to accommodate your request.
Wrong Address or Non-Response
Important Shipping Policy: In the event that your order cannot be delivered due to a lack of response from you or an incorrect address or phone number, and the parcel is returned to our facility, you will be responsible for paying the shipping fee again. This is necessary as we incur additional costs to reship your order. Please understand that you cannot cancel the order or refuse acceptance based on the requirement to pay the additional shipping fee.
When should I expect my order to be delivered?
We use Express Delivery Service through our trusted local and international courier partners, including Aramex, FedEx, and DHL. All orders are tracked.
If we receive your order before 11 AM KSA time (8:00 AM GMT), it will be processed and picked up by our courier partner the same day. For deliveries:
- In KSA: Expect delivery within 4-6 business days.
- In the GCC/MENA region: Expect delivery within 5-8 business days.
- In the USA & UK: Expect delivery within 7-10 business days.
