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FAQ
What if I changed or canceled an order after I have placed it?
You are welcome to contact us via email at [email protected] or by phone 00966555031750 within one hour of placing the order and we will assist you with your request and refund your money.
Can I return, exchange or get a refund for my order?
In accordance with global and local retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Which payment methods are accepted online?
Currently, we accept payment with Debit Cards (Mada), Credit Cards (Visa & MasterCard), Apple Pay, Tabby Payment in installments and Cash on Delivery (For orders in KSA only). Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.
Are your products approved by the Saudi FDA?
Yes, all our products undergo a rigorous testing process and are approved by the Food & Drug Administration. We use the highest quality ingredients to bring about the best results for your skin.
Where are Labothécaire products made?
Our products are made in Europe & the United States. They are all manufactured and packaged according to the highest European standards. Labothécaire products are made from pure, safe and dermatologically approved ingredients.
Are your products vegan and cruelty-free?
Yes all our products are vegan and cruelty-free. We do not use any animal products or animal-derived ingredients. Labothécaire is an advocate of animal rights and that is why we do not test our products on animals.
Are Labothécaire products dermatologically tested and safe to use?
Yes, all of our products are dermatologically tested and safe. We do not use any ingredients that disrupt your hormones, neuro-disruptors or carcinogens. All of our products have been rigorously tested to ensure their safety. We do not use ingredients that are suspected to use allergic reactions. However, every skin is special, some people might be allergic to commonly used ingredients. That however, does not mean that the product is not safe. It just means that your skin might be sensitive to a particular ingredient.
Please note that some of our products may contain essential oils. We have clearly indicated that on our labels in case you are allergic to essential oils. Please make sure you read your label.
Do you ship internationally?
Yes, we currently ship to KSA, the MENA region, the USA, and the UK. If you do not see your country listed, please reach out to us via email at [email protected] or WhatsApp at +966555031750, and we will do our best to accommodate your request.
Wrong Address or Non-Response
Important Shipping Policy: In the event that your order cannot be delivered due to a lack of response from you or an incorrect address or phone number, and the parcel is returned to our facility, you will be responsible for paying the shipping fee again. This is necessary as we incur additional costs to reship your order. Please understand that you cannot cancel the order or refuse acceptance based on the requirement to pay the additional shipping fee.
When should I expect my order to be delivered?
We use Express Delivery Service through our trusted local and international courier partners, including Aramex, FedEx, and DHL. All orders are tracked.
If we receive your order before 11 AM KSA time (8:00 AM GMT), it will be processed and picked up by our courier partner the same day. For deliveries:
- In KSA: Expect delivery within 4-6 business days.
- In the GCC/MENA region: Expect delivery within 5-8 business days.
- In the USA & UK: Expect delivery within 7-10 business days.
What if I changed or canceled an order after I have placed it?
You are welcome to contact us via email at [email protected] or by phone 00966555031750 within one hour of placing the order and we will assist you with your request and refund your money.
Can I return, exchange or get a refund for my order?
In accordance with global and local retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Which payment methods are accepted online?
Currently, we accept payment with Debit Cards (Mada), Credit Cards (Visa & MasterCard), Apple Pay, Tabby Payment in installments and Cash on Delivery (For orders in KSA only). Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.
Are your products approved by the Saudi FDA?
Yes, all our products undergo a rigorous testing process and are approved by the Food & Drug Administration. We use the highest quality ingredients to bring about the best results for your skin.
Where are Labothécaire products made?
Our products are made in Europe & the United States. They are all manufactured and packaged according to the highest European standards. Labothécaire products are made from pure, safe and dermatologically approved ingredients.
Are your products vegan and cruelty-free?
Yes all our products are vegan and cruelty-free. We do not use any animal products or animal-derived ingredients. Labothécaire is an advocate of animal rights and that is why we do not test our products on animals.
Are Labothécaire products dermatologically tested and safe to use?
Yes, all of our products are dermatologically tested and safe. We do not use any ingredients that disrupt your hormones, neuro-disruptors or carcinogens. All of our products have been rigorously tested to ensure their safety. We do not use ingredients that are suspected to use allergic reactions. However, every skin is special, some people might be allergic to commonly used ingredients. That however, does not mean that the product is not safe. It just means that your skin might be sensitive to a particular ingredient.
Please note that some of our products may contain essential oils. We have clearly indicated that on our labels in case you are allergic to essential oils. Please make sure you read your label.
Do you ship internationally?
Yes, we currently ship to KSA, the MENA region, the USA, and the UK. If you do not see your country listed, please reach out to us via email at [email protected] or WhatsApp at +966555031750, and we will do our best to accommodate your request.
Wrong Address or Non-Response
Important Shipping Policy: In the event that your order cannot be delivered due to a lack of response from you or an incorrect address or phone number, and the parcel is returned to our facility, you will be responsible for paying the shipping fee again. This is necessary as we incur additional costs to reship your order. Please understand that you cannot cancel the order or refuse acceptance based on the requirement to pay the additional shipping fee.
When should I expect my order to be delivered?
We use Express Delivery Service through our trusted local and international courier partners, including Aramex, FedEx, and DHL. All orders are tracked.
If we receive your order before 11 AM KSA time (8:00 AM GMT), it will be processed and picked up by our courier partner the same day. For deliveries:
- In KSA: Expect delivery within 4-6 business days.
- In the GCC/MENA region: Expect delivery within 5-8 business days.
- In the USA & UK: Expect delivery within 7-10 business days.
