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Questions You May Have
What Pure Chamomile & Honey Cleanser?
The Pure Chamomile & Honey Soap is enriched with soothing and calming organic chamomile flower water that calms the skin and the mind alike. The Pure Chamomile & Honey Soap cleanses your skin and prevents moisture loss. Our chemical-free cleanser follows the traditional Aleppo Soap recipe which incorporates organic olive oil and organic bay laurel oil that moisturize, soften and strengthen the skin without dehydrating it.
What is Pure Rebalancing Toner?
The Pure Rebalancing Toner soothes, purifies and restores radiance to your skin and hair scalp. Additionally, it balances your skin's pH levels to ensure a healthy skin microbiome. Lemon is a natural disinfectant that purifies and tones your skin. It regulates oil production, treats acne and eliminates blackheads. It can also be used to soothe and purify the scalp. Aloe Vera has amazing anti-inflammatory and astringent properties, it gently heals and repairs the skin.
What is Pure Elixir?
The Pure Organic Elixir combines the powerful properties of three rich oils: organic olive oil, organic cumin oil and organic sweet almond oil. This product has a triple antioxidant action and strong moisturizing properties. The Pure Elixir can be used for the face, body and hair.
What is Pure Full Body Deodorant Spray?
Our Pure Deodorant is safe and effective! It contains untreated and 100% natural Alum stone which has been used for centuries for its therapeutic and aesthetic purposes. Alum stone is hypoallergenic and is mostly famous for its antiseptic properties whereby it effectively neutralizes perspiration and prevents the development of odor causing bacteria.
What is Pure Deodorant Stick?
Our Pure Deodorant is safe and effective! It contains untreated and 100% natural Alum stone which has been used for centuries for its therapeutic and aesthetic purposes. Alum stone is hypoallergenic and is mostly famous for its antiseptic properties whereby it effectively neutralizes perspiration and prevents the development of odor causing bacteria.
What is Pure After-Shave Brick?
The After-Shave Brick is the ultimate solution post-shaving. It is made from Alum stone, a natural ingredient that has a long history of use as a post-shaving solution thanks to its great astringent properties. It can be used on the skin after shaving to soothe the skin and relieve it from redness, irritation and itchiness which are normally associated with shaving. The After-Shave Brick also helps in preventing ingrown hairs.
Are the deodorants suitable for pregnant and breastfeeding mothers?
The deodorants are made from 100% natural alum stone. They have been used for centuries to prevent bad odor caused by odor-causing bacteria. Unlike synthetic alum stone, natural alum stone is commonly known to be safe to use as deodorants. However for pregnant and breastfeeding women,we advise you to consult your doctor prior to use.
How to use?
Pure Chamomile & Honey Cleanser
Apply the cleanser on wet face and neck. Cleanse your face in a circular motion. Finally, rinse with water.
Pure Rebalancing Toner
After cleansing your face and neck with Labothécaire's Chamomile & Honey Cleanser, gently dry your skin with a cotton towel and apply the Pure Rebalancing Toner on your face, neck and décolleté using a cotton pad or simply using your hands.
Pure Elixir
Massage a good amount of the Pure Elixir into clean and moist skin on the face, neck and body, morning and night.
Pure Full Body Deodorant Spray 100% Natural
After the shower, spray the product on a clean and pre-dried area. Leave the product to dry before wearing your clothes. This product can be used on areas affected by high perspiration to inhibit bacterial growth and keep you feeling fresh, dry, and odor free all day (ex. back, underarms, feet). For external use only. Do not use on irritated or infected skin. Do not use on intimate areas. In case of contact with the eyes rinse with plenty of water.
Pure Deodorant Stick 100% Natural
Wet the upper side of the product generously with water and rub it gently and generously (multiple times) on clean area after the shower. Leave the product to dry before wearing your clothes. For external use only. Do not use on irritated or infected skin. In case of contact with the eyes rinse with plenty of water.
It is recommended to apply the product on clean skin and exclusively after showering. Applying the product immediately after your shower ensures maintaining the effectiveness of the product and avoiding the transfer of any bacteria from the human body to the product, which may reduce its effectiveness.
Pure After-Shaving Brick
Wet the product and apply it on clean skin after shaving. Make sure to rinse the brick well with water afterwards and leave uncovered to dry. Do not use on cuts or open injuries. In case of contact with the eyes, rinse with plenty of water.
FAQ
What if I changed or canceled an order after I have placed it?
You are welcome to contact us via email at [email protected] or by phone 00966555031750 within one hour of placing the order and we will assist you with your request and refund your money.
Can I return, exchange or get a refund for my order?
In accordance with global and local retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Which payment methods are accepted online?
Currently, we accept payment with Debit Cards (Mada), Credit Cards (Visa & MasterCard), Apple Pay, Tabby Payment in installments and Cash on Delivery (For orders in KSA only). Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.
Are your products approved by the Saudi FDA?
Yes, all our products undergo a rigorous testing process and are approved by the Food & Drug Administration. We use the highest quality ingredients to bring about the best results for your skin.
Where are Labothécaire products made?
Our products are made in Europe & the United States. They are all manufactured and packaged according to the highest European standards. Labothécaire products are made from pure, safe and dermatologically approved ingredients.
Are your products vegan and cruelty-free?
Yes all our products are vegan and cruelty-free. We do not use any animal products or animal-derived ingredients. Labothécaire is an advocate of animal rights and that is why we do not test our products on animals.
Are Labothécaire products dermatologically tested and safe to use?
Yes, all of our products are dermatologically tested and safe. We do not use any ingredients that disrupt your hormones, neuro-disruptors or carcinogens. All of our products have been rigorously tested to ensure their safety. We do not use ingredients that are suspected to use allergic reactions. However, every skin is special, some people might be allergic to commonly used ingredients. That however, does not mean that the product is not safe. It just means that your skin might be sensitive to a particular ingredient.
Please note that some of our products may contain essential oils. We have clearly indicated that on our labels in case you are allergic to essential oils. Please make sure you read your label.
Do you ship internationally?
Yes, we currently ship to KSA, the MENA region, the USA, and the UK. If you do not see your country listed, please reach out to us via email at [email protected] or WhatsApp at +966555031750, and we will do our best to accommodate your request.
Wrong Address or Non-Response
Important Shipping Policy: In the event that your order cannot be delivered due to a lack of response from you or an incorrect address or phone number, and the parcel is returned to our facility, you will be responsible for paying the shipping fee again. This is necessary as we incur additional costs to reship your order. Please understand that you cannot cancel the order or refuse acceptance based on the requirement to pay the additional shipping fee.
When should I expect my order to be delivered?
We use Express Delivery Service through our trusted local and international courier partners, including Aramex, FedEx, and DHL. All orders are tracked.
If we receive your order before 11 AM KSA time (8:00 AM GMT), it will be processed and picked up by our courier partner the same day. For deliveries:
- In KSA: Expect delivery within 4-6 business days.
- In the GCC/MENA region: Expect delivery within 5-8 business days.
- In the USA & UK: Expect delivery within 7-10 business days.
What if I changed or canceled an order after I have placed it?
You are welcome to contact us via email at [email protected] or by phone 00966555031750 within one hour of placing the order and we will assist you with your request and refund your money.
Can I return, exchange or get a refund for my order?
In accordance with global and local retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Which payment methods are accepted online?
Currently, we accept payment with Debit Cards (Mada), Credit Cards (Visa & MasterCard), Apple Pay, Tabby Payment in installments and Cash on Delivery (For orders in KSA only). Please note that your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell and avoid using abbreviations unless that is how your information appears on your statement.
Are your products approved by the Saudi FDA?
Yes, all our products undergo a rigorous testing process and are approved by the Food & Drug Administration. We use the highest quality ingredients to bring about the best results for your skin.
Where are Labothécaire products made?
Our products are made in Europe & the United States. They are all manufactured and packaged according to the highest European standards. Labothécaire products are made from pure, safe and dermatologically approved ingredients.
Are your products vegan and cruelty-free?
Yes all our products are vegan and cruelty-free. We do not use any animal products or animal-derived ingredients. Labothécaire is an advocate of animal rights and that is why we do not test our products on animals.
Are Labothécaire products dermatologically tested and safe to use?
Yes, all of our products are dermatologically tested and safe. We do not use any ingredients that disrupt your hormones, neuro-disruptors or carcinogens. All of our products have been rigorously tested to ensure their safety. We do not use ingredients that are suspected to use allergic reactions. However, every skin is special, some people might be allergic to commonly used ingredients. That however, does not mean that the product is not safe. It just means that your skin might be sensitive to a particular ingredient.
Please note that some of our products may contain essential oils. We have clearly indicated that on our labels in case you are allergic to essential oils. Please make sure you read your label.
Do you ship internationally?
Yes, we currently ship to KSA, the MENA region, the USA, and the UK. If you do not see your country listed, please reach out to us via email at [email protected] or WhatsApp at +966555031750, and we will do our best to accommodate your request.
Wrong Address or Non-Response
Important Shipping Policy: In the event that your order cannot be delivered due to a lack of response from you or an incorrect address or phone number, and the parcel is returned to our facility, you will be responsible for paying the shipping fee again. This is necessary as we incur additional costs to reship your order. Please understand that you cannot cancel the order or refuse acceptance based on the requirement to pay the additional shipping fee.
When should I expect my order to be delivered?
We use Express Delivery Service through our trusted local and international courier partners, including Aramex, FedEx, and DHL. All orders are tracked.
If we receive your order before 11 AM KSA time (8:00 AM GMT), it will be processed and picked up by our courier partner the same day. For deliveries:
- In KSA: Expect delivery within 4-6 business days.
- In the GCC/MENA region: Expect delivery within 5-8 business days.
- In the USA & UK: Expect delivery within 7-10 business days.
